Online, in store and in the back office, on one platform.
Commerce Cloud is Salesforce's commerce platform. It connects ecommerce, in-store point of sale and order management, and uses Agentforce to help merchandising teams and shoppers.
Selling to consumers and to businesses.
Salesforce describes two sides and the order and payment services behind them.
- 01B2C Commerce
- The path from product discovery to checkout for consumer brands. The technology originated with Demandware, which Salesforce acquired in 2016.
- 02B2B Commerce
- Business buying and selling, including AI-assisted buying tools.
- 03Order Management
- Real-time inventory across channels and automated order routing. For business orders, large orders can be split into several shipments.
- 04Modern Point of Sale
- A mobile-first point of sale with built-in Salesforce integrations.
- 05Composable Commerce
- A platform for headless storefronts, so teams can customise the front end.
- 06Payments
- Checkout and secure payment set-up.
Two ways to look at Commerce Cloud.
Pick one.
One order, many channels
Online, in store and fulfilment.
- B2C Commerce, Order Management and Modern Point of Sale are presented together as unified commerce.
- Order management gives real-time inventory across channels and routes orders automatically.
Inventory everyone sees
The store and the website draw on the same stock, so an order can be routed to wherever it can be fulfilled.
Commerce beside the CRM.
From Salesforce's Commerce page.
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Straight answers.
Is it for B2C or B2B?
Both. Salesforce offers B2C Commerce and B2B Commerce.
Can we build our own storefront front end?
Yes. Composable Commerce is aimed at headless storefronts, so teams can customise the front end.
Does it handle in-store sales?
Salesforce offers Modern Point of Sale, a mobile-first system with built-in Salesforce integrations.
Checked against Salesforce's Commerce Cloud page in November 2026.
Go to one of the five main products.
Each of the five has its own page, and you can visit them in any order. Choose one to go there.
You are currently viewing Commerce Cloud, a supporting product
- 01SellSales CloudCRM for sales teams, with AI beside the seller.Leads, contacts, accounts and opportunities in one place, with activity captured automatically, forecasts that follow the deals, and agents that research, prepare and monitor.Pipeline and forecastingActivity captureQuotes and approvalsAI and agentsGo to Sales Cloud →
- 02UnifyData 360The data layer people and agents share.Brings data from Salesforce and other systems together, often without copying it, and gives it business meaning so teams and agents can act on it.Zero-copy accessUnified profilesSegments and activationGrounding for agentsGo to Data 360 →
- 03EngageMarketing CloudCampaigns, journeys and agents for marketers.The family of Salesforce marketing products: Marketing Cloud Next, Account Engagement and Marketing Cloud Engagement, built around one customer profile.Marketing Cloud NextSegments and journeysCampaign AgentB2B and B2CGo to Marketing Cloud →
- 04RetainLoyalty ManagementProgrammes, offers and referrals that keep customers.Build and run loyalty programmes with members, points, tiers and vouchers, add personalised offers, and run referral campaigns for consumers or business partners.Points and tiersOffersReferralsPartner programmesGo to Loyalty Management →
- 05ServeService CloudCases, conversations and knowledge, with agents and people together.Customer service on one platform: case management, a console for reps, knowledge, a contact centre and AI agents that answer and hand over.Case managementKnowledgeContact centreAI agentsGo to Service Cloud →
Also on the Salesforce platform
- AgentforceThe platform for building and running AI agents.
- Revenue CloudPricing, quotes, contracts, orders and billing.
- Field ServiceScheduling, dispatch and mobile work for site visits.
- Commerce CloudYou are here
- SlackWhere people and agents work on Salesforce records.
- TableauAnalytics on the same data, with conversational answers.
- MuleSoftIntegration and APIs for Salesforce and everything around it.
Talk it through with us.
Tell us what you want Salesforce to do for you, and we will help you work out where to start.
- Your goals and the systems involved
- Which Salesforce products fit, and which can wait
- A sensible first step
Salesforce, Agentforce, Data 360, Slack, Tableau, MuleSoft and other Salesforce product names are trademarks of Salesforce, Inc. Other names are the property of their owners. Screens shown are illustrations with sample data. Product descriptions follow Salesforce's own published material and can change, so check salesforce.com for current details.
The Kelgate Rule is our shorthand for looking after the details nobody sees in Salesforce Commerce Cloud.